Policy
PRIVACY POLICY
This Privacy Policy describes how zarinejewels.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
We are committed to protecting your privacy. Any personal information you provide — such as your name, email, address, or payment details — is used solely to process your order and provide a smooth shopping experience.
For more details on how we handle data, please contact us directly.
SHIPPING POLICY
We offer nationwide shipping across Australia, with all orders dispatched within 1–3 business days.
Tracking information will be sent to your email once your order is shipped.
Please note:
Delivery times may vary depending on your location and public holidays.
Zarine is not responsible for delays caused by postal services or incorrect shipping details entered at checkout.
RETURN & REFUND POLICY
We want you to feel confident shopping with Zarine. If something isn’t quite right, we’re here to help.
We offer refunds for change of mind within 14 days of receiving your order, provided:
The item is returned in its original packaging.
You email us with your order number and reason for return. (email found on website)
Return postage is covered by the customer.
Once the item is received and inspected, we’ll process your refund to the original payment method within 3–5 business days.
Incorrect Items
If you received the wrong item, please email us within 7 days of delivery with your order number and a photo of what you received. We’ll make it right and cover any return postage if needed.